INFORMATION MANAGEMENT. The formula for Success.
Epic Technologies is a IT company with over 75 years of combined experience in the software business both in-house and third party applications, Epic is known for superior maintenance and application support.
1. Client Information Capture
- Name, Address, Telephone & Fax Numbers, E-mail Address
- Account Status (Balance), Account ID, Invoice & Receipt Totals
- Letter Generation – Communicate report status or promotional information
- Follow up Status – Status of letter sent to Clients.
- List of Reports generated for client.
- Contacts for all persons associated with the client- including insurance company
- Credit Status
- Listing of all report references
2. Client Reporting
Proper client management allows for increased customer satisfaction, which impacts sales and profits positively. The client is kept informed about the report status by automatic generation of report update letter based on Assessment/Valuation reports. These updates can be faxed or e-mailed directly from your computer to the client’s office. Update reminders can also be linked to final reports for managers to track the level of customer service extended by employees.
3. Insurers Relations
EpicASSESSOR™ system is designed around image and information assessing and accuracy. Adjusting quotes, supplementals and sending information to repairers electronically and insurers, within minutes the assessment is completed. Having access to repairers quote, images, scanned documents and job notes with everything in one place.
WE WORK HARD TO GIVE YOU
A UNIQUE EPIC EXPERIENCE
WHY USE EpicASSESSOR IN YOUR BUSINESS?
Process transactions faster with access to all the necessary information on one platform- EpicASSESSOR™; therefore reducing the duplication of tasks using centralized data. Synchronizing data from the mobile application produces reports much faster than writing and typing up documents for customers. This shortened processing time encourages more transactions per day, thus resulting in an increase of overall production.
Operate With Mobility
Physical location is no longer a hindrance to conducting an assessment or report as the mobile application enables the necessary data to be collected electronically with or without Internet connection. Once an Internet connection is available, a single step method allows for synchronization of the data, facilitating the report generation. This allows virtual branches to be created, avoiding high start-up costs for a physical location while still capitalizing on expansion opportunities.
Authorization & Security
The Authorization module provides data security and prevents the unauthorized manipulation of records that have been accepted as valid. File records such as invoice and receipts are only considered valid if they are authorized. Only authorized entry affects clients’ balances. This prevents unauthorized users to create and issue reports to customers without following the necessary protocol. It also enables proper tracking of productivity within the organization, providing receivable, invoice, and assessor reports among others.
To protect the system from improper usage a login Password and Valuation Code is used. Each login password is linked to one of four (4) access levels:
• Developer (Program development, Full Access)
• Administrator (Authorization/Unauthorization, Record Deletion, Setup)
• Supervisor (Authorization)
• Users (Data Entry/ Typist, Report generation, Printing)
The Audit Trail module also reinforces greater accountability by assisting in tracking what actions and changes are carried out by who, allowing managers to hold employees more accountable for their action.
Fraud Prevention Messsures
Direct emailing of reports minimizes the possibility of customer reports being tampered with before reaching the necessary party. Emailing can be done either to customers or directly to the respective insurance company on behalf of the customer, minimizing the opportunity for fraud.
EpicASSESSOR™ is cost effective, cross platform, ease of deployment that captures information on claim, insured, third party, repairer, assessor, vehicle, repair costs, and salvage.
NEVER MISS THE DETAILS
On Site Garage Repair Assessment
EpicASSESSOR Software gives garage operators the power to conduct comprehensive, thorough, consistent and professional damage assessment. The Web-Based system also works on mobile pc tablets depending wifi or internet availability.
Serving Traditional Assessment and Valuation Jobs
You can easily add multi-location and simultaneous users with the ability to process highly critical jobs in a simplified and streamline manner. The software is intuitive and easy to use on desktops and is also optimised for tablets.